Question 1

Do I need a website to use Hello DM?

Accepted Answer

No. Hello DM works even if you do not have a website. You save your QR code, and put it on your social media posts, or print it on your business cards, flyer and customers scan to message you. All messages appear inside Hello DM in one inbox.

Question 2

How fast can I start using my QR code?

Accepted Answer

Most owners can create an account, name their business and download their first QR code in less than 2 minutes. Once you print or share that code, customers can start messaging you right away and their messages will appear in your Hello DM Inbox.

Question 3

What happens when a customer scans the QR code?

Accepted Answer

They see a simple chat window where they enter their name and can then start a chat with your business. That message appears in your Hello DM inbox so you or your team can reply from your phone, or laptop.

Question 4

Can my team share one inbox?

Accepted Answer

Yes. The business plan is made for up to three people who need to see and reply to the same customer messages. Everyone logs into the same Hello DM inbox so there is no guessing who answered what.

Question 5

Where should I put my Hello DM QR code?

Accepted Answer

Most owners start by putting their Hello DM QR codes on their business card, company vehicle, website, or share it on their social media pages. Other ideas for Hello DM QR code placements include: Direct Mail Campaigns, Billboard Advertising, TV Commercial, Social Media Ads and posts, YouTube Videos, Business Banners, Yard Signs and more.

Question 6

Is Hello DM a text marketing service?

Accepted Answer

No. Hello DM is built for one to one customer conversations, not bulk text marketing. You use it so real customers can reach you with questions and you can reply in a clean shared inbox.

Turn QR scans into real customers

Let customers chat with your business with a QR scan.

Watch the scans update in Real Time.

Share a QR Code. Not your cell phone.

No business website? No problem.

Frequently asked questions